Monday
Nov192007
Insuring the iPhone
Monday, November 19, 2007 at 1:42PM
I just happen to have a special policy with my bank (who shall remain nameless) that covers holiday insurance for the year plus insurance for my mobile phone. As a new iPhone owner, I thought I'd let them know I've changed my phone and get the iPhone insured.
The abridged conversation went like this:
Me: Can I put my new Apple iPhone on my policy please?
Clerk: Ah, let me just check with my supervisor.....Erm yes, but you have to be aware we can't fully cover them! They don't go on our normal policy
Me: What do you mean?
Clerk: Well, the cover only goes up to £300 and the iPhone costs more than that with extras and things.
Me: Excuse me? It's only £269 at the Apple store!
Clerk: Well yes but we can't get them.
Me: So what happens if I make a claim?
Clerk: Well we'd send you a cheque for £300 minus your excess, so about £265
Me: That seems fine!
Clerk: What's the iEMI number?
Me: 01 136.....
Clerk: No that's wrong, it must start with 35
Me: Well that's what the phone says?
Clerk: Hang on while I speak to my supervisor......Weird, that's seem OK. Weird, very Weird.
After finishing the conversation, the following gem:
Clerk: So please be sure to take good care of the Phone
Me: Excuse me! What do you mean? Why do you say that?
Clerk: Well, the iPhone is the first phone Apple has produced. They're not used to making phones. It might not be very durable.
Me: (Restraining myself) Oh I see!
Clerk: Besides you're only covered for loss or theft.
So I let him off the hook at that point as I think he had my best interests at heart!
Interesting to see what the reaction (and FUD) the iPhone can generate though :-)
The abridged conversation went like this:
Me: Can I put my new Apple iPhone on my policy please?
Clerk: Ah, let me just check with my supervisor.....Erm yes, but you have to be aware we can't fully cover them! They don't go on our normal policy
Me: What do you mean?
Clerk: Well, the cover only goes up to £300 and the iPhone costs more than that with extras and things.
Me: Excuse me? It's only £269 at the Apple store!
Clerk: Well yes but we can't get them.
Me: So what happens if I make a claim?
Clerk: Well we'd send you a cheque for £300 minus your excess, so about £265
Me: That seems fine!
Clerk: What's the iEMI number?
Me: 01 136.....
Clerk: No that's wrong, it must start with 35
Me: Well that's what the phone says?
Clerk: Hang on while I speak to my supervisor......Weird, that's seem OK. Weird, very Weird.
After finishing the conversation, the following gem:
Clerk: So please be sure to take good care of the Phone
Me: Excuse me! What do you mean? Why do you say that?
Clerk: Well, the iPhone is the first phone Apple has produced. They're not used to making phones. It might not be very durable.
Me: (Restraining myself) Oh I see!
Clerk: Besides you're only covered for loss or theft.
So I let him off the hook at that point as I think he had my best interests at heart!
Interesting to see what the reaction (and FUD) the iPhone can generate though :-)
Reader Comments (2)
...`hmm. this post seems very DIRECT.. but I bet it's not your FIRST :-)
I couldn't possibly comment!
:-)